Accessibility

Velon Trust Bank is committed to serving all customers, including those with disabilities. We offer a variety of services to help with your banking needs.

Web Accessibility 

We update our website to meet generally recognized and accepted guidelines and standards for website accessibility. Velon Trust Bank works with a third-party accessibility solutions provider so that our website achieves substantial conformance with Web Content Accessibility Guidelines (WCAG 2.1 AA Level)  when used with popular standard assistive technology applications and web browsers. It is important to note that no personal or financial information is accessed by any third party accessibility solutions providers that may be used by Velon Trust Bank.

We recommend using the most current version of the manufacturer’s assistive technology applications, along with a current version of your internet browser. We encourage you to try various browsers with assistive technology to determine the best combination for you. We are also committed to designing and maintaining our website to be accessible to individuals with disabilities as part of our purpose to provide equal access to our products and services regardless of abilities. We support a variety of screen reader applications. To learn how you can obtain a screen reader or other assistive technology, you should visit the individual manufacturers’ sites. You may also have access to assistance from state or local agencies.  

Adjusting Browser [Text Size]

Your Internet browser allows you to change the accessibility setting to adjust the text size. To adjust the text in most browsers, please try the following instructions: Go to “Tools” -> “Internet Options...” Click “Accessibility” Check “Ignore font sizes specified on Web pages” Click “OK” Click “OK”. The browser will then respond to the “View” -> “Text size” changes.

You can also adjust the zoom level of your browser by either using the key commands “Control + / Command +” to zoom in or “Control - / Command -“ to zoom out or using the zoom option in your browser's menu. 

Mobile, Online and Automated Banking Services 

Customers with disabilities who may have difficulty visiting branches in person have the convenience to bank anytime, anywhere with our Mobile Banking App, Online Banking, and Automated Services via phone. As with our public website, we strive to meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines (WCAG 2.0 and 2.1 Level AA). We use design standards that help customers identify, interpret, understand and interact with information presented on our websites and mobile apps.

You can open accounts online through the public website applications, which consist of (but are not limited to):

• Checking
• Savings
• Credit Cards
• Personal Loans
   

Telephone Banking

Our automated telephone banking service is available by calling 1-877-768-2265. Hearing and speech impaired customers may access that number via relay service by calling 7-1-1 or their preferred relay service and have the option to speak with a live representative. 

Customers with disabilities using Automated Telephone Banking Services directly also have the option to speak with a live representative in the event they encounter any difficulties.  Live representatives are available Monday thru Saturday from 8 a.m. to 8 p.m. 

Online Banking

When you enroll in our Online Banking service, you will have secure internet access to your account transactions, balances, and pay bills online with our BillPay service. 

For questions about Online Banking, call 1-877-768-2265; option 3. Customers with speech and hearing impairments may call 7-1-1 or their preferred relay service.

Telephone Relay

To make telephone access available to all customers including those who have speech and hearing disabilities, we accept all telecommunication relay service calls, including video relay services (VRS). Contact us by calling 7-1-1 or your preferred relay service. 

Talking ATMs

Our Automated Teller Machines (ATMs) include audible instructions for secure and convenient banking for customers who are blind or visually impaired.  Telephone jacks are available in our branches for use with talking ATMs during normal branch hours. 

To locate the nearest Talking ATM, use the ATM and Branch Locator. 

Banking Documents in Alternative Formats

We can make a variety of our banking documents available to our customers with disabilities in accessible alternative formats, including Braille, large print, or audio recording. We can, for example, provide your monthly statements in large print 18 point font, in Braille or via an audio recording to best suit your accessibility and communication needs.

Please contact us by calling the Customer Service Center at 1-877-768-2265 [select 0 to speak with an agent] to request a banking document in an alternative format. Hearing and speech impaired customers may access that number by calling 7-1-1 or their preferred relay service. 

You may also make the request in one of our branches.

Large Print, Raised Line Checks

We offer checks specifically designed for customers with vision impairments. These checks have large print and embossed guidelines which can be easily felt, and are offered at the same cost as the standard check order fee for your account. To order large print, raised line checks please contact us at 1-877-768- 2265 [select 0 to speak with an agent]. Hearing and speech impaired customers may access that number by calling 7-1-1 or their preferred relay service. You may also request these checks in the branch.

Braille and Large Print Sleeves for Debit and Credit Cards 

We offer a card-size envelope or sleeve that you can slip your debit or credit card into which has the corresponding card information imprinted in Braille or large font. If you’re interested, please contact us at 1-877-768-2265 [select 0 to speak with an agent]. Hearing and speech impaired customers may access that number by calling 7-1-1 or their preferred relay service. You may also request these sleeves in the branch.

American Sign Language Interpretation Services

For our customers with speech and/or hearing disabilities, we provide American Sign Language (ASL) interpreter services in our branches free of charge. Requests for an ASL interpreter are by appointment and can be made either in-person at your branch or by calling the Customer Service Center at 1-877- 768-2265 [select 0 to Speak with an agent]. Hearing and speech impaired customers may access that number by calling 7-1-1 or their preferred relay service. 

Other Accessibility Services Offered in our Branches 

In order to assist customers with disabilities with their banking and communication needs, we also provide in-branch Note Taking services for customers with speech and hearing impairments and Reading Services for customers with vision impairments.

Contact Us

Questions or Concerns?

Please direct any questions about accessibility of our banking products and services to our Customer Service Center at 1-877-768-2265 [select 0 to speak with an agent]. Customers with speech and/or hearing impairments may call 7-1-1 or their preferred relay service. 

Business Customers 

Call 1-877-768-1145 to speak with a Business Customer Contact Center Representative. Customers with speech and/or hearing impairments may call 7-1-1 or their preferred relay service.